YOU HAVE QUESTIONS. WE HAVE ANSWERS.
+ How do I know my order has shipped?
Once the order is finalized, we’ll send you a confirmation email with your order details and receipt number. It generally takes 24-48 hours for your products to be boxed up, labeled and shipped out. Once your package has been picked up by the carrier you will receive tracking information via the email address used at checkout.
+ How long will it take to get to me once shipped?
All orders are shipped from our fulfillment center in Tolleson, Arizona. We use priority shipping, so you should receive your order within 2-5 business days. Trust us, we want to get you your order just as much as you want to receive it!
+ How do I go about returning an order?
All returned items must be received by Self-made™ within 30 days of your date of purchase, and have a printed copy of the invoice receipt inside the package. All refunds will be made only to the credit card used for the original purchase. All products must be unopened and in the original packaging to be considered for a refund. For everything you need to know about returning an order click here.
+ What if my order has been lost?
Very rare...but it can happen. If you think your order has been lost just contact us at firstname.lastname@example.org, and a support specialist will be more than happy to help track that puppy down!
+ The apparel I purchased doesn’t fit properly, now what?
If you purchased directly from self-made.com you can exchange it for another size. Please reach out to us at email@example.com and a support specialist will be more than happy to help you out!
+ I purchased an eBook plan and the links no longer works. What do I do?
The links that you were emailed to you will self-destruct/expire in 12 days if not downloaded and saved to your device. Contact a support specialist at firstname.lastname@example.org, if you are having troubles or if you missed the download window.
+ When do you announce the winner of the 30 Day Challenge?
Approximately two weeks after each quarter, Self-made™ shall choose one winner, subject to eligibility requirements and Judging Criteria to receive $1000.00 in cash and prizes.
+ Can I reset my 30 Day Challenge?
Once you begin a 30 Day Challenge you are not able to reset or restart. You can join the challenge again 31 days - or more after the first Challenge you joined.
+ Do I have to buy more product to start a new 30 Day Challenge?
After your first purchase with Self-made™ you can enter unlimited 30 Day Challenges. Heck, you can even make it into a 365 Day Challenge if you’re up for it. For the best results we do recommend continuing the use of Self-made™ products with our fitness and eating plans.
+ Can I buy Self-made™ in stores?
For now, Self-made™ is only available online through Self-made.com, but our incredible team of shipping ninjas can get product to anywhere in the contiguous States in 5 days or less. Being our customer also gives you access to our team of experts, who are here to help you any questions you may have!
WE’RE HERE TO HELP!
406 S. Price Rd. Tempe, AZ 85281